Placing
an Order
To place an order on our website, please use our secure on-line shopping basket and enter your credit card information.
Money orders are also accepted. See below for details under "Methods of
Payment".
If you have questions
regarding any of our products and services, you can email us 24 hours a day, 7
days a week at info@theteapotshoppe.com.
For
call-in orders, or to ask a question, feel free to call our toll-free number at 1-866-380-0815,
Monday thru Friday, 9:00 a.m. - 4:00 p.m. EST
Shipping
The Teapot Shoppe uses UPS Ground for shipping most of our teapots and
teapot accessories. We charge a Flat Fee of $8.95 for all destinations within the United States for orders under
$150.00.
We offer free shipping for orders over $150.00. We do offer special shipping prices
at times, which you will find on the top of our Home Page. If you need something sent 2nd day or overnight, please
contact us at info@theteapotshoppe.com. We will try to accommodate your special needs.
Canadian and International shipments are not automatically calculated in the
store. Actual shipping charges will be added for all Canadian and International
shipments. Please contact us for a shipping quote.
Guarantee / Returns
We pride ourselves in carrying high quality items and we hope that you will be
pleased with your purchase. If for any
reason you are not satisfied with your purchase, you can return anything for
any reason. We want you to be 100% pleased with the items you
purchase!
If you need to return something, please send an email to info@theteapotshoppe.com within 5
days of receiving your order for authorization on a return. We will accept
authorized returns to The Teapot Shoppe within 5 days as long as the items are unused and in the
original packaging. As soon as we receive your item, we will issue a refund to your credit card for the purchase price, less shipping cost. International customers will be required to pay for return shipping.
We will do our utmost to be sure you are satisfied with anything you order from The
Teapot Shoppe.
Methods of Payment
We accept Visa, American Express, Mastercard, Discover, and Paypal.
We can also accept money orders, cashier�s checks and personal checks. In the
event you use a personal check or cashier�s check, please send your order
request to:
The Teapot Shoppe
P.O. Box 390175
Snellville, Georgia 30039
Be sure to clearly identify the items you wish to purchase, using Item Numbers
and Descriptions. If your order totals less that $150.00, include $8.95
for shipping in your total. All orders by money order will be sent upon receipt of payment. Items paid by check will be shipped promptly as soon as your check clears our bank.
Delivery Time
Most orders ship within 7 business days from when the order was placed. The
product descriptions for The Teapot Shoppe provide an estimated time to ship.
In the event you require a rush order, please email us at info@theteapotshoppe.com to
discuss special arrangements.
No Minimum Order Requirement!
The Teapot Shoppe has no minimum order requirement.
Sales Tax
Since our Corporate Office is in the state of Georgia, Sales tax will only be assessed for orders that are shipped within the state of
Georgia (7%). All other states and countries are tax-exempt.
Rush Orders
In the event you would like to request a rush order on any of the items at The
Teapot Shoppe, please email us at info@theteapotshoppe.
We will do whatever we can to accommodate you.
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